As all our cookies are made & decorated to order, we will usually require 1-2 days to prepare your order (and prefer 1 weeks notice for orders over 50 cookies and 2 weeks notice for orders of 750 or more). If your request is more urgent please contact us and we'll try to accommodate where possible.
Rest assured all our cookies are extremely well packaged and breakage is very unlikely. However, for larger orders (in particular functions & wedding favour cookies) we’ll include some extras free of charge just to put your mind at rest.
Custom Cookie Company can despatch orders everyday except Sundays
Unfortunately Custom Cookie Company cannot guarantee that delivery instructions provided to us will be carried out and are not liable for any errors made by Royal Mail or courier companies and can't be held liable for delays in delivery or lost or damaged parcels.
We offer several shipping methods:
Standard 1st Class - despatched in 1-3 working days (unless a later date is requested), sent via 1st class Royal Mail who aim to deliver in 1-3 days. In our experience about 90% of 1st class mail arrives the day after dispatch, about 8% arrives in 2-3 days and the rest can take up to 5 days, or is occasionally lost in the post. Standard 1st class mail it is the most economical but is not the most reliable. We retain proof of postage but the delivery is neither tracked nor guaranteed.
1st Class Recorded - dispatched in 1-3 working days (unless a later date is requested), sent via Royal Mail 1st Class recorded service. This option is the same as 1st class mail (see above) but this service is Tracked and a signature is required on delivery. We have found this service to me more reliable than std 1st class with almost zero parcels being 'lost in the post'.
Special Delivery - despatched in 1-3 working days (unless a later date is requested) and guaranteed by 1pm the next working day. The safest and most cost effective option for small parcels.
Saturday Special Delivery - Guaranteed Saturday delivery for parcels posted on Friday (orders for Saturday Special must be received by end of day on a Wednesday so that we can decorate your order on Thursday, allow it to dry, and package & despatch on Friday)
Courier Delivery - Generally the most cost effective for orders over 1kg or orders spread over several packages. Despatched in 1-7 working days and guaranteed delivery by the end of the next working day to most UK destinations.