As all our cookies are made & decorated to order, we will usually require 1-2 days to prepare your order (and prefer 1 weeks notice for orders over 50 cookies and 2 weeks notice for orders of 750 or more). If your request is more urgent please contact us and we'll try to accommodate where possible.
Rest assured all our cookies are extremely well packaged and breakage is very unlikely. However, for larger orders (in particular functions & wedding favour cookies) we’ll include some extras free of charge just to put your mind at rest.
Custom Cookie Company can despatch orders everyday except Sundays.
Unfortunately Custom Cookie Company cannot guarantee that delivery instructions provided to us will be carried out and are not liable for any errors made by Royal Mail or courier companies and can't be held liable for delays in delivery or lost or damaged parcels.