As all our cookies are made & decorated to order, we will usually require 1-2 days to prepare your order (and prefer 1 weeks notice for orders over 50 cookies and 2 weeks notice for orders of 300 or more). If your request is more urgent please contact us and we'll try to accommodate where possible.
Rest assured all our cookies are extremely well packaged and breakage is very unlikely. However, for larger orders (in particular functions & wedding favour cookies) we’ll include some extras free of charge just to put your mind at rest.
Custom Cookie Company can despatch orders everyday except Sundays
We offer several shipping methods:
Standard 1st Class - despatched in 1-3 working days (unless a later date is requested), sent via 1st class Royal Mail. This is standard 1st class mail, it is the most economical but not most reliable. We retain proof of postage but the delivery is neither tracked nor guaranteed and we're afraid we can't be held liable for delays in delivery or lost or damaged parcels.
Special Delivery - despatched in 1-3 working days (unless a later date is requested) and guaranteed by 1pm the next working day. The safest and most cost effective option for small parcels.
Saturday Special Delivery - Guaranteed Saturday delivery for parcels posted on Friday (orders for Saturday Special must be received by end of day on a Wednesday so that we can decorate your order on Thursday, allow it to dry, and package & despatch on Friday)
Courier Delivery - Generally the most cost effective for orders over 4kg or orders spread over several packages. Despatched in 2-7 working days and guaranteed delivery by the end of the next working day to most UK destinations.
Unfortunately Custom Cookie Company cannot guarantee that delivery instructions provided to us will be carried out and are not liable for any errors made by Royal Mail or courier companies and can't be held liable for delays in delivery or lost or damaged parcels.